NAX Group,  Lead Product Strategist 
4/2023 - 12/2023

Directed product strategy for an ESG portfolio of 4 products, steered internal AI technology development, and headed a multidisciplinary strategy team

• Launched 3 new product entrants by leading the end-to-end product lifecycle, from ideation to launch, for a major European Insurer’s ESG Impact fund, ensuring portfolio breadth & impact framework metrics coverage 

• Secured $18M in funding through innovation proposals, pitches, & product development within the sales process

• Executed a co-development pilot & MVP build to validate an early enterprise scope 3 supplier platform, integrating insights from 40+ suppliers into roadmaps & GTM strategy, mitigating low user engagement to ensure a successful launch

• Focused engineering efforts & priorities by 80% by spearheading POC pilots of internal AI tools to meet company ORKs

• Established 10+ strategic partnerships via thought leadership & collaborative exploration with the World Economic Forum (WEF), top NGOs, industry coalitions & data providers to unlock development of 3 portfolio products

• Developed design strategy methodology & spun up a strategy team, coordinating consistent quality across 6 projects, staffing, junior career development, & org-wide understanding of how to leverage the new team during different sprints

JP Morgan Chase,  VP Design Strategy Lead
5/2021 - 4/2023

Developed and activated digital product strategies across 5 product lines and internal process transformations within customer acquisitions and small business teams

• Led a cross-functional team in re-designing core billing & fee back-end systems to drive modernization & an improved ecosystem experience resulting in a closed $11M annual dropped billing gap & 30% reduction in customer-facing employee time spent on fees

• Crafted a product line vision & omni-channel experience strategy for the new Small Business vertical, serving 6M SMB clients, aligned to business-banking diversification objectives, increasing c-suite buy-in & banker staffed allocation by 20%

• Deployed new cross-functional product org engagement models for business, tech, design, front-line & data to reduce risk & increase innovation across teams with an initial case study integrating 10 disconnected teams

• Facilitated the alignment of 4 teams under one KPI-driven product strategy, creating a new cyclical acquisition vision, success metrics, & product roadmaps to increase the new design’s impact on adoption, share of wallet, & customer churn

• Up-skilled 20 teams on strategic futures to enable self-driven learning, envision future-proofed products & strategy by shaping methodology & developing an engaging firm-wide community practice 

Elovee,  Contract Product Strategist
8/2020 - 1/2021

Contracted to validate product market fit of dementia care conversational AI startup

• Implemented a bespoke quantitative & qualitative product validation framework, shortening feedback loops by 50%

• Scaled service from 0 users to operationalized in 2 care homes & leveraged futurism to develop a covid response

BCG Digital Ventures,  Senior Strategic Designer  
4/2018 – 8/2020

End to end product strategy building fortune 500 backed startups (Promoted to Senior 2019)

• Founded, collaboratively evolved, & launched 5 products in healthcare, IG, & consumer valued at $45M 

• Devised methodology for & up-sold new applied futures offering, expanding project options to meet client needs

Nile - Head of Product Strategy (AI epilepsy care platform empowering  patients & providers)

• Identified 3 key epilepsy AI use cases to shape Nile’s early platform through market & patient exploration

• Formulated a data-driven product strategy that drove HCP outreach & secured $7M follow-on corporate funding

Fern Health - Head of Service Design (digital care programs for musculoskeletal pain)

• Guided a multidisciplinary team through product development from 25 initial concepts to two sold $6M ventures 

• Orchestrated prototype pilot validating service & behavioral change of the digital program feature with 5 MVP users

Home Concierge - Head of Customer Experience (care for seniors living at home)

• Validated MVP connected home IoT service with 3 pilot seniors, collecting data-driven feedback to refine & scope development, refining development roadmaps

• Scaled users 500% from 5 pilot users to 30 converting to paid users

KAB Consulting,  Service Designer, Innovation Facilitation 
8/2015 – 4/2018

Innovation freelance project execution for future-visioning and process transformation with 5 clients

• Procter & Gamble, Project Lead, Service Design: Future visioning home care project to identify strategic use cases & generate concepts that leverage emerging technology & data sources relevant within a 10 year horizon

• Radley College, Designer in Residence: 6 month sprint to improve design methodology for a top 4 boarding school in England, up-skilling Design & Technology program students & staff on foresight & digital design best practices 

• Procter & Gamble, Researcher: Executed user & market research in the Asian market (Hong Kong) to identify strategic product opportunities to elevate feminine care products resulting in a new product brought to market in 18 months

• General Motors, Service Design: Futurist concept & narrative development for emerging tech to drive internal alignment